The following manuscript has been accepted and forms part of Nicole McGill's PhD:
McGill, N., McLeod, S. (2020, in press January). Waiting list management in speech-language pathology: Translating research to practice.
Speech, Language and Hearing.
https://doi.org/10.1080/2050571X.2020.1716471
Here is the abstract:
Background: Many people with communication disorders wait for speech-language pathology services. Children may miss out on timely intervention and families may feel disempowered. Waiting list management poses a challenge for stakeholders, including children, parents, and speech-language pathologists (SLPs).
Aim: This paper aims to inform SLPs’ waiting list management by presenting a care pathway and example framework for planning, evaluating, and implementing waiting list management strategies.
Method: This paper draws on literature and a programme of research involving: (1) submissions
to an Australian Government Senate Inquiry (n = 133); (2) questionnaire responses about
waiting lists from SLPs (n = 264); (3) design of an active waiting website based on feedback
from members of the public (n = 119), focus groups (n = 16), and a review of existing sites
(n = 25); and (4) a randomized controlled trial evaluating active versus passive waiting by
children and families (n = 97).
Results: Studies 1 and 2 informed the development of a speech-language pathology care
pathway, extending on findings from the literature, to promote holistic consideration of the
duration and stages of waiting and support advocacy. Studies 3 and 4 were mapped onto
Plan-Do-Study-Act cycles to demonstrate a potential framework for planning, evaluating, and
implementing waiting list management strategies in clinical settings.
Conclusion: Action is needed to address waiting lists in the absence of timely intervention.
When managing waiting lists, professionals, governments, and policymakers are encouraged
to consider the impact of waiting throughout the care pathway and adopt a systematic,
planned approach when implementing solutions.